Warranty Service Support Officer at BURN Manufacturing Limited

Warranty Service Support Officer
Warranty Service Support Officer at BURN Manufacturing Ltd July 2024

• Dar es Salaam, Dar es Salaam, Tanzania, United Republic of
• Full Time
• Mid Level

About the role
The Warranty Services Assistant will support the Repair Services Coordinator in the execution of warranty functions.

Duties and Responsibilities

• Liaise with the Repair Services Coordinator to manage and track inventory through weekly stock take.
• Liaise
  with the Repair Services Coordinator to ensure spare parts received
  from production are thoroughly inspected, counted, and transferred in
  ERP.
• Manage and track inventory through weekly stock take.
• Liaise with the Repair Service coordinator to ensure all countries are restocked with parts.
• Assist in tracking warranty parts dispatched to repair stations through ERP and Excel
• Assist in tracking consumption of inventory through service orders.
• Maintain records of all warranty expenses for reporting purposes.
• Establish and maintain communication with service station personnel.
• Provide initial and ongoing training on product repair to service station personnel.
• Liaise with the Repair Service Coordinator to onboard new service stations.
• Promptly identify and communicate any abnormal field failures.
• Prepare reports and documentation of service station trips and training, including product photos and physical samples.
• Ensure BURN-approved standard operating procedures are properly implemented.
• Liaise with the Repair Service Coordinator to ensure service stations and all related repair processes meet expected standards.

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Skills and Experience

• A degree in a business-related discipline.
• A track record of 1-2 years of relevant professional experience.
• Proficiency in the utilization of the Microsoft Office suite.
• Demonstrated self-motivation and a strong aptitude for collaborative teamwork.
• Exceptional attention to detail and exemplary organizational capabilities.
• Proficiency in effective communication, both written and verbal, in both English and French.
• Knowledge of inventory management practices.

Qualified Female Candidates encouraged to Apply
BURN
does not charge a fee at any stage of the recruitment process
(application, interview, meeting, processing, training, or any other
fees).