IT Support Engineer at Exodus Group Limited

Exodus Group Limited

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Group Limited 2024

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Exodus Group Limited Jobs 2024

IT Support Engineer
Job Overview
Job Title: IT SUPPORT ENGINEER
Location: Dar es Salaam, Tanzania
IT Support Engineer at Exodus Group Limited June 2024
RESPONSIBILITIES

• Deliver
  the Services in accordance with the ITIL v3 (level 3) framework,
  interface with and take part in the Client’s execution of these
  processes in support of the Services.
• Install and configure computer hardware, software, networks and applications
• Continuously monitor and maintain systems and networks
• Respond to technical support calls from other staff members or clients and communicate how to resolve issues
• Diagnose and troubleshoot system and network problems, software faults or hardware complications
• Support the roll-out of new applications
• Keep a record of issues, along with solutions, to refer back to in future instances
• Provide onsite or remote IT support to clients.
• Diagnose and resolve software and hardware incidents.
• Support, configure, maintain LANs, WANs, network segments, Internet, and intranet systems.
• Perform
  fixes at the desktop level, including installing and upgrading
  software, implementing file backups, and configuring systems and
  applications
• Logs client requests, queries or support calls and document their outcome to facilitate timely follow-up.
• Evaluate documented resolutions and analyze trends for ways to prevent future problems.
• Test fixes to ensure problem has been adequately resolved.
• Perform post-resolution follow-ups to support requests.
• Develop help sheets and knowledge base articles for end users.
• Performing other duties as directed by the immediate supervisor.

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REQUIREMENTS

• A Bachelor Degree in Information Technology, Computer Science, Computer
  Engineering or equivalent qualification from recognized institutions.
• ITILv3 or ITILv4 certification is an added advantage.
• 2 years experience supporting a company with multinational staff.
• Must be fluent in both oral and written English
• Ability to self-learn new technologies via web articles, forums, seminars, trainings. Analytical and problem-solving skills
• Teamworking skills
• The ability to think logically and strategically
• A methodical approach to tasks
• Customer service skills
• Excellent communication skills, both written and verbal
• Organisation and planning skills

MODE OF APPLICATION:
Qualified candidates should apply by E-MAIL ONLY to: jobs@exodus.co.tz Subject line should read “IT Support Engineer” only; a cover letter detailing why you are the best candidate for the position , and CV.
Submissions which do not follow the above instructions will not be considered as applicants.
Go to our Homepage To Get Relevant Information.
NO PHONE CALLS in reference to this position will be accepted.