Service Supervisor at Epiroc Tanzania Limited

Service Supervisor
Service Supervisor at Epiroc Tanzania Limited June 2024
Functional area: Service
Onsite or Remote: Onsite
Primary Skills: Time Management,Customer Relationship Management,M
Country/Region: TZ
City: Mwanza
Location: Mwanza, TZ, +255
Company name: Epiroc Tanzania Limited
Date of posting: Jun 25, 2024

About Epiroc:
Epiroc
is a multinational company with a presence in 150 countries; which with
innovative technology, develops and provides safe and state-of-the-art
equipment, such as drilling machinery and construction tools for use in
surface and underground mining. It also offers world-class after-sales
services and solutions for automation, digitalization and
electrification.

Life at Epiroc
By joining our team,
you will be part of a group of knowledgeable and helpful colleagues who
live by our core values: collaboration, commitment and innovation.
The
work environment in the mining and construction industries presents
unique and interesting challenges that you will not find in other
industries.
Our culture is characterized by care for work-life
balance, professional development, global professional opportunities,
and an epic benefits package.

Mission
The Service
Supervisor will relieve the operations responsibilities and be involved
in planning, job allocation and service report reviews for closing.

Key Responsibilities:

• Provide operational leadership to the field service technicians:
• To
  instruct and guide the technicians in the course of their work to
  ensure they abide by the correct working methods, procedures, and
  technical specifications/instructions.- To ensure each Technician has
  been allocated a job to keep him productively employed.
• Propose training requirements to develop Technicians skills and capabilities in line with variant customer needs.
• Assess and evaluate service reports from the service technicians before closing.
• Build/Maintain a strong relationship with customers through effective communication, interpersonal skills, and professionalism.
• Effectively
  handle each customer inquiry and complaints and assist the customer in
  resolving problems. Document customer complaints and submit to CTS
  Aftermarket manager for analysis and actions.
• Monitor the work in progress, timely closing, and invoicing of service jobs in consultation with the service administrator.
• Handle warranty related claims as per applicable warranty policy
• Ensure
  adequate customer product support, by working closely with the
  Equipment sales team as well as warehouse and Logistics team.
• Liaise
  with colleagues in other departments (Especially CT Product Sales and
  Supply Departments) to co-ordinate activities where appropriate to
  ensure that sales are obtained
• Adhere to health and safety policy and other requirements relating to care of equipment.
• Undertake ad-hoc project work as required.

Competences, skills and experience
The candidate should have good management skills with strong technical background that includes planning and time management.
Has experience in field service for Atlas Copco branded equipment.

Required behaviors Strong customer focus.

• Strong customer focus.
• Ability to build strong and effective working relations with customers and colleagues.
• Dedicated and thinking outside the box, always be available and strive to going the extra step.
• Excellent computer skills

Why should applicants choose to work in this position and within this department?
The position offers an excellent career growth to enable the successful
candidate realize their potential in the ever changing and challenging
business and technological environment.

Epiroc is a global
productivity partner for mining and construction customers, and
accelerates the transformation toward a sustainable society. With
ground-breaking technology, Epiroc develops and provides innovative and
safe equipment, such as drill rigs, rock excavation and construction
equipment and tools for surface and underground applications.

The
company also offers world-class service and other aftermarket support
as well as solutions for automation, digitalization and electrification.
Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60
billion in 2023, and has around 18 200 passionate employees supporting
and collaborating with customers in around 150 countries. Learn more at www.epirocgroup.com.