Virtualization & Linux Specialist at NBC Bank Limited

National Bank of Commerce

Job Description​
Key Accountabilities
Operational Activities:

• Assesses
  malfunctions of hardware and/or software applications for the purpose
  of determining appropriate actions to maintain computer, network, and
  database operations;
• Creates, tests and executes data management languages;
• Analyzes and sustains capacity and performance requirements;
• Monitors systems and platforms for availability;
• Oversees backup, clustering, mirroring, replication and failover;
• Implements
  and maintains infrastructure functions on windows and other hardware
  components example storage media, virtual environments and file servers;
• Develops, manages and tests restored data from backup systems;
• Develop a road map for capacity planning for infrastructure requirements and oversees the end to end sourcing process;
• Prepares written materials for the purpose of documenting activities, providing written reference and/or conveying information;
• Prepares and distributes reports, including but not limited to weekly and monthly status reports;
• Attends seminars, conferences, in-service training and staff meetings as required;
• Manages virtual and physical servers with Windows Server and RHEL operating systems;
• Manage Active Directory, Microsoft Office 365, and server and workstation patching with SCCM;
• Manage the physical and virtual environment (VMware);
• Ensure
  the security of the server infrastructure by implementing industry
  best-practices regarding privacy, security, and regulatory compliance;
• Develop and maintain documentation about current environment setup, standard operating procedures and best practices;
• Manages end user accounts, permissions, access rights, and storage allocations in accordance with best-practices;
• End
  to end management of NBC Virtualization environment from physical
  server, cabling, capacity planning, license management and resource
  allocation as part of daily operational activities;
• Perform and test routine system backups and restores;
• Anticipate,
  mitigate, identify, troubleshoot and correct hardware and software
  issues on servers, and workstations. Escalate incidents as necessary;
• Practice
  server assets management, including maintenance of server component
  inventory and related documentation and technical specifications
  information;
• Recommend, schedule and perform software and hardware upgrades, patches and reconfigurations;
• Develop required reports in response to business user and management needs;
• Manage vendors, outsourcers and contractors to secure software products and services;
• Manage
  the physical environment of the server racks including cable
  management, documentation, labeling, and configuration of KVM switching
  for console and remote access;
• Build and deploy new servers on the network as needed;
• Timely installation firmware and security patches on servers and database;
• Actively participates in planning the installation of new organization-wide systems and applications;
• Monitors
  the efficiency and effectiveness of all database resources and thus,
  keep the flow of work uninterrupted owing to technology;
• Ensures maximum service through identification of opportunities for improvement and make recommendations;
• Continuous review and evaluation of the software, hardware, service delivery, and updates as and when required;
• Maintains
  a data standard and security measures through the implementation of
  information technology plans, policies and standards;
• Troubleshoots
  the problems [if any]. This includes a quick understanding of the
  problem, its resolution, restoration of the data, rectify the issue and
  minimize the damage;
• Actively attends and participates in the
  professional group meetings. Thus, acquire knowledge of the new and
  upcoming trends and innovations in the IT field;
• Monitor the changes in regulations, technology and its impact on operations and implement the new or better ones as required;
• Continuously
  research on the emerging products and enhancements. Accordingly,
  execute special projects for remodeling and upgrade;
• Promotes
  and develops both tactical and strategic ways to drive productivity and
  efficiency within the core responsibility areas. Analyze effectiveness
  of processes, systems and technologies used in the department and make
  recommendations for improvements;
• Understands our customers’ needs and pursues the success of our clients, enabling effortless delivery;
• Articulates
  business strategy and vision, and is able to translate vision into
  objectives, for the greater team, in order to reach desired end state;
• Coordinates
  the efforts of the different operational areas under management to
  ensure minimal duplication of efforts, maximum efficiency and to
  maximize value for money;
• Provides holistic support of NBC servers and virtual environment availability to Business Users whenever required;
• Takes actions to achieve reductions in frequency and duration of incidents that impact NBC servers and storage availability;
• Ensure
  shortfalls in NBC servers, backup and storage availability are
  recognized and appropriate corrective actions are identified and
  progressed;
• Takes action on agreed appropriate actions with Head
  of Infrastructure services to maintain or improve GTIS servers, backup
  and storage availability levels;
• Maintains an awareness of
  technology advancements and best practices that support NBC technology
  infrastructure estate availability;
• Reviews performance of the
  area/unit against balanced scorecard components as prescribed by the
  Executive, discuss gaps and agree action plans to close gaps;
• Provide
  and maintain detailed backup and recovery procedures by ensuring that
  daily and monthly backups on supported servers are performed;
• Continuous review of open audit related items and timely closure of issues before due date.

Manage risk and compliance:

• Together
  with Risk and Compliance review the key risk and compliance challenges
  identified in the area and the key areas of concern/surveillance;
• Together with the Risk and Compliance team implement measures to address notable risks and regulatory challenges;
• Implement
  measures to review the risk and compliance performance of the
  unit/function on a regular basis and take corrective action;
• Complete all relevant Management Assurance or Risk reports and attestations as required;
• Ensure
  that processes, control requirements and risk management frameworks
  that impact the area are documented and understood by all members of the
  team;
• Work with Absa Internal Audit and Management Assurance during the scoping of audits to ensure fair coverage;
• Own
  and agree corrective action items with Internal Audit and Management
  Assurance for findings related to the functional area under management;
• Arrange issue assurance for closed audit findings;
• Complete required compliance and SOX attestations and ensure that impacted team members complete their attestations;
• Ensure
  that the team understands all compliance requirements and calls for the
  areas Compliance Officer to conduct briefing sessions if gaps are
  identified;
• Working with managers/professionals in the team,
  develop Detailed Risk and Control Assessments (DRACA’s) for the function
  and update at the required intervals (normally quarterly). Complete
  attestations to testify to the adequacy of controls on request;
• Ensure that managers/team leaders in the team understand their responsibilities in terms of risk and compliance;
• Build relationships with country IT Risk and Governance team and provide support wherever required;
• Contribute
  and deliver to the improvement of the risk profile by delivering
  improved governance, risk management, controls and compliance
  requirements;
• Ensure the security controls under servers and Database are within the agreed thresholds;
• Be audit ready by providing required artifacts in acceptable turnaround time.
• Drive Service Excellence:
• Increase revenue potential for the business by effectively managing service levels of critical applications;
• Minimize
  time-to-resolution (TTR) of business service disruptions through fast
  real-time root cause analysis that spans complex multi-tiered
  application environments;
• Minimize cost of IT infrastructure through optimizing delivery and performance of business services;
• Raise the profile of the team as a key service provider to the relevant business units, serving as its customer;
• Adhere
  to and chair governance structures and frameworks to ensure effective
  customer management including actively participating in all internal
  client reviews from a service perspective. Where applicable, and within
  control, external vendors also need to be effectively managed;
• Implement
  actions resulting from formalised service reviews (including
  questionnaires, production reporting, loss event reporting, etc.);
• Continuously monitors service levels and implements tactical measures to improve customer satisfaction;
• Build
  and maintain effective stakeholder relationships within the Bank to
  understand the business needs and changes in customer needs;
• Participate in Bank wide forums and governance structures as required or directed;
• Communicate
  and track the achievement of Service levels (documented in Service
  Level Agreements) on an ongoing basis and take corrective action as
  required;
• Manage the operational teams to ensure they deliver reliable services.

Cost Management:

• Adhere to sound financial and governance controls to support sound resource management and financial control within the unit;
• Ensure adherence to all required compliance requirements, financial policies and supply chain policies within the bank;
• Manage
  departmental budgets including signing off of invoices and quotes
  within mandate. Escalate out of budgets items to the relevant parties
  for approval;
• Sign off capital expenditure within budget. This
  includes approving purchase or sell decisions for desktop computers,
  laptops, departmental equipment etc.

People Management:

• Develop a high performing team by embedding formal performance development and informal coaching;
• Encourage frequent knowledge sharing between team members;
• Establish and maintain a succession plan for the team;
• Ensure leave plans are adhered to and aligned to team’s succession plan;
• Motivate team members and ensure that their efforts are recognised.

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Qualifications & Experience:

• Advanced Diploma or Degree in Computer Science;
• At least 5 years in IT technical and operations role;
• Knowledge of banking/branch operations;
• Working experience with Microsoft software, Linux, Database (Oracle, MS SQL);
• Good understanding of ITIL processes and associated concepts;
• High degree of commercial awareness with sound understanding of key contractual obligations and risks to maximize benefits;
• Strong customer liaison and relationship management skills;
• Excellent communication and presentation skills;
• Must
  be able to work under pressure, take ownership of issues and projects
  and drive to ensure a successful closure for the customer, peers and IT
  Production.

Deadline: 2024-06-06.