Director of People Operations at CAMFED Tanzania

CAMFED Tanzania

Director of People Operations
Director of People Operations at CAMFED June 2024
Are
you a globally-minded guru in People Operations? Are you based in one
of our operational countries across Africa? Do you want to be part of a
transformative People & Culture function?

Job Title: Director of People Operations
Accountable to: Chief People and Culture Officer
Reports: Matrix – People Operations Managers (x6 in-country)
Contract: Permanent role
Based: Based in any of our African operating countries

Principle Accountability
As
a member of the People and Culture Leadership team, the Director of
People Operations will lead the Global People Operations Hub within the
People and Culture Team and ensure the provision of a high quality,
effective organization-focused approach to employee relations, policies
and employee life cycle services. They will support the repositioning of
People and Culture in CAMFED and support HRIS planning and
implementation across our Global Hub. Once implemented, they will lead
on the HRIS continually and proactively adapting our processes, systems,
and policies to support excellent customer service ensuring our people
can deliver on our mission and strategy.

Specific Accountabilities:
Leading the Hub

• Devise,
  initiate, and deliver a transformative and innovative People Operations
  Hub that aligns fully with our values and sets CAMFED apart as a great
  place to work.
• Support the People Operations Managers in each country to deliver their best.
• Continually and proactively identify improvement opportunities with service provision.
• Work
  in partnership with the Strategic People Partners ensuring the
  infrastructure in the People Operations hub supports them to deliver to
  customers.
• If circumstances require and in collaboration with
  partners, engage in partnering with senior leaders where required (due
  to demand, expertise or geography).
• Work with Head of Global Projects on key change projects (e.g. policy refresh, resolution etc.)
• Ensure
  robust processes and practices in Resolution Services (disciplinary and
  grievance) and work to rebrand this work to be grounded in productive
  conversation, mediation and resolution. Support Strategic People
  Partners with cases as required.
• Ensure all contributions from
  the People Operations Hub fully meet expectations including quality of
  people policies, talent acquisition processes, employee relations,
  compliance and support to Strategic People Partners.
• Working
  with Talent and Learning Operations Manager monitor and review CAMFED’s
  Talent Acquisition (recruitment) processes and practices to ensure we
  attract, recognize and retain talented individuals.
• Use a range
  of employee KPIs, metrics and qualitative data proactively to improve
  our organizational performance and encourage business-focused decisions.
  Provide reports and briefings as required, including reports to the
  Executive Team.
• Work with the Portfolio Manager to ensure meaningful people insight is provided to assist the organization in decision-making.
• Be the key point of contact on employment legislation in CAMFED.
• Keep
  up to date with relevant Government policy proposals and legislation,
  and the best practice of relevant organizations, ensuring that CAMFED
  complies with legislation and adopts prevailing best practices wherever
  feasible.
• Identify policy change and initiate appropriate plans to consult, negotiate and inform our people.
• To work collaboratively with the Specialist hub.
• To
  work in collaboration with the Learning and Talent Operations Manager
  to ensure streamlined processes around talent acquisition (recruitment),
  talent development, induction and organization development
  interventions which align with our ambition to be a ‘learning
  organization’, engaging our people to fulfil their potential and be the
  best they can be.
• To support the development of Global
  Frameworks to support the commissioning of External Partners to support
  the People and Culture Portfolio. To lead and support tendering
  exercises.
• To lead the digitization of Payroll and Benefits to ensure consistent approaches and seamless processes.
• To work in partnership with Specialist Hub to ensure an effective Performance Evaluation process in line with Global Framework.
• Maintain expert knowledge of current and proposed legislation, trends and HR and OD practice.
• Maintain
  efficient and effective People Operations processes and procedures to
  maintain all records and align with Data Protection/GDPR requirements.

Team Development

• Lead, motivate and develop the People Operations Hub which includes People Operations Managers and Co-Ordinator’s.
• Work collaboratively with other team members in the Global Hub.
• To manage, mentor, coach and ensure the development of People Operations Managers.
• To ensure your team is supported to flourish, ensuring wellbeing is a priority.

Human Resource Information System

• To
  support the planning for and effective implementation of a new HRIS,
  constructively challenging to improve our processes. To support
  Portfolio Manager to gather data and map processes across the national
  offices.
• To be the lead on the CAMFED Global HRIS, once embedded.
• To ensure high-quality data is available for stakeholders.
• To ensure HRIS supports a thorough and clean audit process.
• To engage with and promote the use of the HRIS to empower our people to manage their own data.
• Identifying
  opportunities to automate processes and implement improvements that
  continue to realise the benefits and efficiency gains from the
  investment in the HRIS system.

Case Management

• To
  ensure effective policies, practices and record-keeping protocols in
  place for Resolution Services (disciplinary, grievance etc.)

Policies and Processes

• To ensure the processes in the hub are efficient, streamlined and consistent with global approaches.
• To ensure policies are locally relevant and globally consistent.
• To
  ensure our policies are current in terms of being family-friendly,
  inclusive and progressive making us an attractive Employer.
• To be proactive in reviewing and adapting policies and practices as required.
• To
  research and engage with external networks to help us predict, plan for
  and respond to emerging events and wider employment trends.
• To constantly pay attention to how our policies impact culture at a local and global level.
• To support the team in ensuring the accurate implementation of payroll each month.

Audit and Compliance

• To ensure all People related activities across all entities are compliant at all times.
• To support the audit process ensuring our systems and processes support a clean audit in each entity.

Leadership

• To continually model superb leadership.
• Contribute to the development of the People Strategy.
• Support
  the Chief People and Culture Officer to define, develop and implement
  action plans for achieving and maintaining organisational ambitions.
• Work
  with People & Culture leadership team to model leadership
  developing a function that is recognised and valued as a centre of
  excellence.
• To be an active member of the Global People and Culture Leadership Team contributing ideas, support and challenge.

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Person Specification

• Strong operational and strategic People Operations (HR) experience, potentially as Head of HR/People.
• Experience of transforming a People function.
• Credibility in delivering to a high standard.
• Strong
  communication and stakeholder management skills with the ability to
  influence across all stakeholder levels and is able to build positive,
  professional relationships.
• Proactive with a can-do approach and experience of establishing robust service delivery.
• Professional qualification or degree in Human Resources or related field (where appropriate in the local context).
• Experience of working in the INGO sector would be preferable but not essential.
• Ability to build productive relationships with all stakeholders.

The
duties and responsibilities in this role profile are not exhaustive and
are subject to change in accordance with the needs of the organisation.
CAMFED is also in the early stages of creating new opportunities for
development ‘with Agile project work’ in the organisation development
space, so it is anticipated that we begin to build flexibility into role
profiles to support cross country collaborative projects that broaden
the scope of work for individuals.

CAMFED Values
The post holder is expected to live the CAMFED values which are:

• Focus on the girl as client
• Partner with the Community
• Be transparent and accountable

Our CAMFED Principles are featured on our website
People and Culture – Our Guiding Principles

• Mirroring CAMFED’s Client Model
• People FirstAgile and Emergent
• Globally oriented/locally grounded
• Growth through learning

CAMFED
is committed to providing equality of opportunity and valuing diversity
for all current and prospective staff, volunteers and Board members. We
aim to ensure that this commitment, reinforced by our values, is
embedded in our day-to-day working practices.
We will close this vacancy at 9:00 am BST Monday 8th July 2024.