3 New Various Jobs at Bank of Africa (BOA) Ltd May 2024

Marketing Executive – Branding, Events & Communication
Department: Commercial Department
Reports to: Head of Marketing and Communication
Summary of Responsibilities:
Marketing
Executive – Events, CSR & Communication / Digital is a dynamic role
that integrates the planning and execution of events, corporate social
responsibility (CSR) and Sustainability initiatives, communication
strategies, and digital marketing efforts. This position requires a
creative and strategic individual who can effectively manage diverse
marketing functions to enhance the bank’s brand and engage with various
stakeholders.

Scope of Duties:
Branding & Marketing

• Develop and implement comprehensive branding strategies to enhance the bank’s brand equity and market presence.
• Collaborate
  with internal teams and external agencies to create compelling brand
  campaigns. o Ensure consistent brand messaging and visual identity
  across all marketing channels and materials.
• Develop and manage
  marketing campaigns, ensuring they are executed on time and within
  budget. o Conduct brand audits to assess the effectiveness of branding
  initiatives and identify areas for improvement.
• Track and report on the effectiveness of marketing campaigns, making data-driven recommendations for improvement.
• Analyse market trends, customer insights, and competitive activities to inform marketing strategies.

Events Management & Corporate Social Responsibility (CSR) & Sustainability.

• Plan, organise, and execute a variety of corporate events, including
  product launches, press conferences, client appreciation events, and
  community outreach programs.
• Coordinate all event logistics, including venue selection, vendor management, and promotional activities.
• Develop and implement event themes and concepts that align with the bank’s brand and marketing objectives.
• Manage
  event budgets, ensuring cost-effective solutions and maximum return on
  investment. o Measure and report on the success of events, collecting
  feedback for continuous improvement.
• Develop and implement CSR initiatives and Sustainability efforts that align with the bank’s values and strategic goals.
• Build and maintain relationships with community organizations and partners to support CSR programs.
• Coordinate volunteer activities and employee engagement in CSR initiatives.
• Monitor and report on the impact of CSR and sustainability activities, ensuring transparency and accountability.
• Communicate
  CSR and sustainability efforts internally and externally, enhancing the
  bank’s reputation and community presence. Communication & Digital
  Marketing Develop and manage internal and external communication
  strategies to promote the bank’s brand and initiatives.
• Create and distribute press releases, newsletters, and other communication materials.
• Ensure
  consistent messaging and branding across all communication channels. o
  Handle media relations, including responding to inquiries and
  coordinating interviews.
• Collaborate with cross-functional teams to ensure unified and effective communication efforts.
• Develop
  and execute digital marketing strategies to drive customer acquisition,
  engagement, and retention. o Manage the bank’s digital presence,
  including the website, social media platforms, email marketing, and
  mobile app.
• Create engaging and relevant content for digital
  channels, tailored to the target audience. o Optimize digital campaign
  performance, utilizing SEO, SEM, and other digital marketing techniques.
  o Monitor digital analytics to track campaign effectiveness, making
  data-driven adjustments as needed.
• Stay current with digital marketing trends and technologies, continuously innovating to improve digital outreach.

Technical Know How:

• Ability to develop and implement branding strategies and maintain brand consistency.
• Ability to plan, execute, and oversee multiple projects simultaneously, ensuring deadlines are met and objectives achieved.
• Ability to craft clear, persuasive, and engaging messages for diverse audiences.
• Proficiency in analyzing data to measure performance, identify trends, and make informed decisions.
• Ability to generate innovative ideas and approaches for marketing initiatives.
• Excellent teamwork skills, with the ability to work effectively with cross-functional teams and external partners.
• Flexibility to adapt to changing priorities and market conditions.

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Professional skills & Experience:

• An Advanced Diploma / Bachelor’s degree in Marketing, Communications, Digital Marketing, or a related field.
• Experience in event management, CSR, corporate communications, and digital marketing.
• Proven track record of successfully managing multiple marketing projects and campaigns.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication abilities.
• Proficiency in digital marketing tools and platforms, including SEO, SEM, social media management, and analytics.
• Creative thinker with a strategic mindset and a focus on driving results.
• Banking and work experience will be an added advantage.
• Computer
  literacy and familiarity with standard office computer applications,
  Photoshop, or other media editing software will be an added advantage.

Chief Digital Officer
Chief Digital Officer at BOA Bank May 2024
Department: Ict & Cdo Department
Reports to: Head of ICT & CDO
Summary of Responsibilities:
To
accelerate technology function in meeting business goals, maximize the
business value from information technology investments, and unleash
overarching innovation for the Bank and customers. Drive growth by
converting traditional “analog businesses to digital ones.

Scope of Duties:

• Formulate/develop digital strategies to drive the next generation of digital banking. 
• Responsible for end-to-end strategy, design and implementation of the banks’ digital roadmap.
• Lead/coordinate the implementation of key digital initiatives including digital projects
• Plan/implement digital projects to integrate lifestyle and banking appetite with artificial intelligence
• Design
  effective and efficient digital customer journey to ensure the delivery
  of excellent customer experience through various channels i.e.
  website/mobile app/web/chatbot as a result to deliver ambitious growth
  in digital traffic and usage
• Work closely with a wide range of
  stakeholders including product owners, technology, compliance and
  external vendors to construct and deliver quality services in digital
  channels.
• Conduct researches on the best and evolving market
  practice to define the most efficient and customer-friendly UI
  throughout the entire customer journey in all the digital channels
• Interpret digital journey and engagement effectiveness, and identify learning, insights and actions
• Ensure compliance to rules, policies, manuals, procedures, guidelines, regulations in all the innovations and deployments
• Ensure
  a proper risk management and adequate controls are implemented in all
  the digital platforms as well as the in-house software’s developed
• Advocate
  and communicate the global digital vision and strategy to all
  stakeholders across the business and work; “The digital transformation
  champion”
• Articulate the value of “Digital” and integrate into
  the business operating model from the perspective of sales revenue, cost
  savings, and customer experiences
• Maintain an understanding of external competitive digital developments and their impact on business and innovation strategy;
• Lead
  the innovation projects and establish strategic partnership. Play a key
  role in building strategic alliance and business partners for new
  services innovation and enhancements.
• Lead the bank’s innovation hub, Business Intelligence and Software development units
• Ensure reports and dashboards for management and departments are produce accurately and timely
• Manage the in-house software developments and MIS & Business Intelligence

Technical Know How:

• Thorough knowledge of banking products and services
• Strong knowledge of ICT infrastructure and tools
• Strong knowledge of Business Intelligence
• Sufficient knowledge and understanding of the market
• Risk management technique
• Banking techniques and operations
• Strong persuasion and communication skills;
• Good presentation and project management skills
• Excellent stakeholder management skills
• Creative approach, with the ability to anticipate challenges and develop innovative solutions

Professional skills & Experience:

• University degree in Business Administration, Computer Science, Information System or a related discipline
• At least 5 years’ Industry experience in similar roles, preferably with a significant track record in managing digital channels
• Energetic and excited about web and mobile technologies and bring digital ideas to real life
• Strong business acumen and analytical ability, with self-initiation and drive to achieve excellence
• Be
  open-minded and self-motivated with good communication, interpersonal,
  problem solving skills and strong sense of responsibility
• Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery.

Senior Manager – Branch Support & Reconciliation Unit
Senior Manager – Branch Support & Reconciliation Unit at BOA Bank May, 2024
Department: Operations And Support
Summary of Responsibilities:
To provide leadership and guidance on all Branch Operations functions
and ensure high quality of Branch operations delivered to Business.
Design and implement processes that support expeditious, accurate and
efficient service to all our customers, both internal and external as
well as safeguarding the bank against fraud and operational loses.
Provide Branch Operations Managers/ Officers with guidance on Branch
Operations issues. Ensuring proper adherence to accounting
schemes across users in the network in order to reduce reconciliation
challenges. Ensuring there is proper maintenance of tariff and posting
codes in CBS to reduces chances for leakages

Scope of Duties:

• Ensure error free and timely processing of all transactions related to operations
• Ensuring no leakages of bank’s revenues by having daily, weekly and monthly review for all transactions done
• Review all key transactions on daily basis to ensure revenue is collected effectively
• Validate TISS/TT and related transactions when limits exceed branch or HQ users
• Ensuring all transactions booked are validated timely
• Perform cancellation and approve reversals
• Sharing status for revenues collected on daily, weekly and monthly basis (as guided by the framework)
• Advising management on areas that need to be strengthened to reduce income leakages.
• Review reconciliation of internal accounts as per internal account framework
• Ensure ATM reconciliations are done on daily basis
• Communicate various circulars related to operations management
• Ensure compliance to regulatory and bank policies and procedures.
• Provide training to various branch staffs for effective delivery of services and operational error minimization
• Validation of high value and position ‘C’ transactions
• Review branch cash over and shortages on daily basis
• Central operations validations when need arises
• Engage in the preparation of procedures and policies
• Ensure Preparation of proof samples by branches is done timely
• Manage non individual accounts i.e. Corporate /SME/NGO etc. are compliant to KYC
• Manage Control queries for the unit
• Review and provide recommendations for all waivers before approval is granted
• Conducting post tariff implementation on CBS to ensure right fees are captured in the system
• Perform Any other job assigned by your direct Supervisor.

Technical Know How:

• Thorough knowledge of general banking operations (Branch and HQ operation)
• High level of creativity and innovativeness
• High level of integrity
• Clearing and general banking transactional knowledge
• Reconciliation skills
• Organisation and coordination skills
• Computer literacy
• Excellent customer service
• Team building /conflict management

Professional skills & Experience:

• A degree in Banking, Commerce, Business Administration, Social sciences, Finance, Accounting, Economics or any related course
• Excellent customer service
• Team building / Conflict management
• Communication (oral & written)
• Leadership, Coaching, Organization and coordination skills
• A
  minimum of 6 years’ experience in a commercial bank of which at least 4
  years should have been at branch or Operations section at a capacity of
  manager

Submission:
All the applicants should submit their application letter, CV and Certificates not later than 31st May 2024 to email: hr@boatanzania.com
OR

THE HUMAN RESOURCES DEPARTMENT
BANK OF AFRICA – TANZANIA
NDC DEVELOPMENT HOUSE
OHIO / KIVUKONI STREET
P.O Box 3054
DAR ES SALAAM TANZANIA.

NOTE: We shall communicate to only successful candidates who will meet all the requirements above.