|
| UNHCR |
?UNASUBIRI NINI? FOLLOW US ON INSTAGRAM. CLICK HERE!?
The United Nations High Commissioner for Refugees (UNHCR) Jobs 2024
locations Nairobi (Glob.Prog.), Kenya
time type Full time
job requisition id JR2440297
Hardship Level B
Family Type Family
Residential location (if applicable)
Grade NOC
Staff Member / Affiliate Type National Professional Officer
Reason Regular > Regular Assignment
Remote work accepted No
Standard Job Description
Staff Counsellor
Organizational Setting and Work Relationships
UNHCR
runs its operations in 136 countries and 520 locations, carried on by
over 16,500 staff members and members of the affiliate workforce. Given
the nature of work, the psychological hazards range from workplace
stress, exposure to traumatic situations and vicarious exposure to
traumatic experiences of people of concern. All these can reflect at the
individual, interpersonal and team levels and can affect the staff
well-being as well as the efficiency of the operation.
The Staff
Health and Wellbeing Service (SH&WS) and more specifically its
Psychosocial Wellbeing Section (PWS), are entrusted with addressing
these challenges. The Psychosocial Wellbeing team comprises the Staff
Counsellors based in Geneva, in the Regional Bureaux and in some
multi-country offices and country operations. The team works together in
designing staff wellbeing plans and interventions under the leadership
of the Chief, PWS.
The Staff Counsellor is expected to
collaborate closely with the staff health professionals, management team
in the operation, human resources function as well as the field safety
function with fully respect of professional boundaries and
confidentiality of individual cases. The
Staff Counsellor works closely with the existing Peer Advisors in the
operations of coverage and collaborates with the Office of the Ombudsman
and the Ethics Office.
The Staff Counsellor is a member of the
UN Staff/Stress Counsellor Group and the incumbent adheres to its
professional and ethical standards and other technical issuances.
All
UNHCR staff members are accountable to perform their duties as
reflected in their job description. They do so within their delegated
authorities, in line with the regulatory framework of UNHCR which
includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies
and Administrative Instructions as well as relevant accountability
frameworks. In addition, staff members are required to
discharge their responsibilities in a manner consistent with the core,
functional, cross-functional and managerial competencies and UNHCR’s
core values of professionalism, integrity and respect for diversity.
Duties
–
Undertake psychological risk assessment for the operations of coverage
and design the appropriate response measures in close collaboration with
the operations and under the supervision from the Chief, Psychosocial
Wellbeing Section. Such measures should include but are not limited to
individual or group counselling, trauma interventions,
workshops/training, raising awareness and sensitization meetings, team
building or other professional forms of support.
– Ensure access for
staff and family members to individual counselling either internally
(with Staff Counsellors in UNHCR) or externally (by providing referrals
and information about the available resources and insurance coverage)
for work related issues (stress, trauma, interpersonal conflicts,
harassment, and job insecurity) and personal issues (family, marital,
children or finance related problems).
– Provide timely response to
critical incidents in the operations under the coverage in accordance
with the UNHCR SOP on Support to staff affected by critical incidents.
Organizing the psychological first aid (personally, through the Peer
Advisors Network in the region or other UN Staff Counsellors available
in the region), assessments, referrals and necessary follow-up is
undertaken and coordinated with the Psychosocial Wellbeing Section, Snr.
Regional Medical Officer and relevant HR functions in the operation.
Provide the guidance to the operational managers in relation to the post
incident staff support as required.
– Undertake regular travels to the operations under coverage as per PWS strategic priorities and demands from the Regions.
–
Implement the global UNHCR psychosocial wellbeing projects
(psychological preparation for hardship assignment, end of assignment
debriefing following hardship assignment, framework of support to high
risk environments) and take an active part in developing the new
initiatives.
– Maintain regular contact with the counselling
resources in the countries under the coverage including the members of
the UN Staff/Stress Counsellors Group (UNSSCG) and other local/regional
mental health professionals/ resources outside the UN system, e.g. NGOs,
private mental health practitioners.
– Take part in the relevant interagency working groups aimed at advancement of psychosocial support to staff in the UN.
–
Collaborate closely with the Office of the Ombudsman and the Ethics
Office in relation to management, training and support to the UNHCR Peer
Advisors Network.
– Maintain records of individual cases in the
confidential electronic case management system in accordance with the UN
Confidentiality Guidelines for Staff/Stress Counsellors. Provide
monthly statistics to the PWS, HQ. Ensure timely reporting on field
missions, general staff wellbeing assessments and related
recommendations to the Representative and the Heads of Offices and the
Chief PWS. Provide input in global reports by the PWS as required
–
Provide expert advice and guidance to the Representatives of the
operations covered by the function and the Chief of the Psychosocial
Wellbeing Section/ Staff Health and Wellbeing Service (SH&WS) at the
HQ.
– Ensure the adherence to the professional standards of the
UNSSCG (continuous education, registration and supervision) as well as
the Code of Ethics for UN Staff Counsellors.
– Support the
identification and management of risks and seek to seize opportunities
impacting objectives in the area of responsibility. Ensure decision
making in risk based in the functional area of work. Raise risks, issues
and concerns to a supervisor or to relevant functional colleague(s).
– Perform other related duties as required.
Minimum Qualifications
Years of Experience / Degree Level
- For
P3/NOC – 6 years relevant experience with Undergraduate degree; or 5
years relevant experience with Graduate degree; or 4 years relevant
experience with Doctorate degree
Read Also:
-
NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2024 (1,475 POSTS)
- CHECK SCHOLARSHIPS OPPORTUNITIES TO STUDY ABROAD CLICK HERE!
- Download Your National ID (NIDA) Number Here | Download NAMBA NA KITAMBULISHO CHAKO CHA NIDA. BONYEZA HAPA!
- PAST PAPERS ZA DARASA LA 7 MPAKA FORM SIX | NECTA AND MOCK EXAMS 1988 – 2019. CLICK HERE!
- Free
CV Writing and Download, Cover/Job Application Letters, Interview
Questions and It’s Best Answers plus Examples. Click Here!
Field(s) of Education
Psychology; Clinical Psychology; Psychiatry; Psychotherapy Social Work; Counselling; or other relevant field.
Certificates and/or Licenses
Registered mental health professional (Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Essential
- Demonstrated
clinical experience, including case management and counselling skills
for a minimum of 5 years. Working experience on prevention and response
to sexual harassment in the workplace.
Desirable
- Understanding of the humanitarian work environment.
Functional Skills
*MD – Patient case management
*MD-Drafting clinical notes
*WB – Ability to identify staff in distress and provide appropriate support
*WB – Application of trauma interventions in crisis situations
*WB – Coaching peer advisors
*WB – Counselling
*WB – Suicide risk assessment
*WB-Treatment of vulnerable/traumatized individuals
TR-Training – Virtual and face to face
TR-Training Design and Material Preparation
WB – Organizational Psychology and/or Psychiatry
(Functional Skills marked with an asterisk* are essential)
Language Requirements
For
International Professional and Field Service jobs: Knowledge of English
and UN working language of the duty station if not English.
All
UNHCR workforce members must individually and collectively, contribute
towards a working environment where each person feels safe, and
empowered to perform their duties. This includes by demonstrating no
tolerance for sexual exploitation and abuse, harassment including sexual
harassment, sexism, gender inequality, discrimination and abuse of
power.
As individuals and as managers, all must be proactive in
preventing and responding to inappropriate conduct, support ongoing
dialogue on these matters and speaking up and seeking guidance and
support from relevant UNHCR resources when these issues arise.
This
is a Standard Job Description for all UNHCR jobs with this job title
and grade level. The Operational Context may contain additional
essential and/or desirable qualifications relating to the specific
operation and/or position. Any such requirements are incorporated by
reference in this Job Description and will be considered for the
screening, shortlisting and selection of candidates.
Desired Candidate Profile
The candidate must be a licensed/registered mental health practitioner
in Kenya with minimum masters degree in clinical psychology,
counselling, psychotherapy, psychiatry or clinical social work. The
candidate must have 5 years post licence work experience in mental
health practice. Experience of work within the occupational health and
safety framework is an asset.
The candidate has to have a good
track record of professionalism, integrity and respect for diversity
professionally and personally. Being a very good and respectful
communicator is critical: both in oral and written communication with
their clients as well as with their internal and external counterparts.
Capacity
to work with shifting priorities and flexibility to adapt the plans to
new realities is required. The candidate needs to be ready to respond to
emergency situations that may be out of working hours. Readiness to
travel to the hardship locations is required.
Given that the
incumbent will have to work in a multidisciplinary team, the candidate
is expected to demonstrate the capacity to work in team and be confident
to share their views and advice as needed.
The candidate has to
be able and ready to work under pressure but also knowing their
boundaries and integrating them into the way of working. Being
self-driven and organized, respectful of deadlines is required.
Commitment to on-going professional development and clinical
supervision, personal growth as other organizational learning
initiatives is a must.
Fluency in English is critical. Working knowledge of French is an asset.
Required languages (expected Overall ability is at least B2 level): English
Desired languages French
Operational context
Occupational Safety and Health Considerations:
please visit/copy this link to the Operational context: https://wwwnc.cdc.gov/travel
Nature of Position:
The
Staff Health and Wellbeing Service is located at the HQ Geneva and it
comprises three sections: Psychosocial Wellbeing Section (PWS), Medical
Section (MS) and Occupational Safety Unit (OSU). The Head of the Service
reports directly to the Director of Human Resources.
The UNHCR
Regional Bureau for East, Horn of Africa, and the Great Lakes (EHAGL) of
Africa is based in Nairobi, Kenya. It is a critical hub for
collaboration, strategic engagement, and addressing cross-cutting
operational challenges. A Regional Director heads the Bureau and has
primary accountability for strategic decision-making, regional
prioritization, and quality assurance—and enhanced delegated authorities
to manage the region effectively. With functional links to the
Divisions at HQs, technical experts are integrated within the regional
bureau structures/pillars and lines of authority. The Bureau provides
operational support and oversight to 11 country operations: Burundi,
Djibouti, Eritrea, Ethiopia, Kenya, Rwanda, Somalia, South Sudan, Sudan,
Tanzania, and Uganda. Some 4,300 staff are deployed in the Bureau and
country offices. The Bureau also supports UNHCR’s Representation to the
African Union (AU) and the Economic Commission of Africa (ECA) based in
Addis Ababa, Ethiopia. Most UN agencies, including WFP and UNICEF, have
regional offices in Nairobi.
The National Staff Counsellor in the
EHAGL is a part of the staff health and wellbeing team in the regional
bureau comprising Snr. Staff Counsellor, Snr. Medical Officer and the
Nurse-Medico-Admin Assistant. The National Staff Counsellor reports
directly to the Snr. Staff Counsellor in the regional bureau with the
Chief PWS as the reporting officer. The National Staff Counsellor is
expected to collaborate very closely with the rest of the regional staff
health and wellbeing team, other staff supporting functions (i.e. HR,
Snr talent advisor, security) and the management (Director and snr
managers, risk management) in the region as well as other staff support
functions globally.
The National Staff Counsellor supports the
work of the Snr. Staff Counsellor in EHAGL by engaging in all three
pillars of the UNHCR Workplace Mental Health and Psychosocial Wellbeing
Strategy (prevent, protect/promote, support). At the regional level, the
National Staff Counsellor will provide remote psychosocial support to
colleagues in different operations (such as but not limited to
counselling, psychosocial preparation, end of assignment debriefing),
will support the medevac cases to Nairobi, will take part in the joint
case management at the regional level. National staff Counsellor will
also take part in the facilitation of the regional promotion activities
(webinars, trainings, duty of care webinars). In particular, the
national staff counsellor will be responsible for the psychosocial
wellbeing support to the Kenya operation and the Regional Bureau.
The
National Staff Counsellor participates in meetings of the Psychosocial
Wellbeing Section and Staff Health and Wellbeing Service as well as in
all relevant management and staff meetings in the RB for East and Horn
of Africa and the Great Lakes (EHAGL). The National Staff Counsellor
will be in direct communication with the management of the Kenya Country
Operation and the Regional Bureau management. The incumbent is expected
to understand the socio-political context in the region as well as the
strategic direction and priorities of the Bureau and particularly of the
Kenya operation. The incumbent should expect regular travel to
different duty stations of Kenya. This role includes responding to
crises situations of individual and teams and emergency mode of work can
be expected including working on weekends and long-hours when this is
the case. This role may equally be requested to provide surge support to
other operations in the EHAGL or even to other regions or HQ when
needed and feasible. Involvement in global projects of the PWS is
possible. National Staff Counsellor is affiliated to the UN Staff/Stress
Counsellors Group where sharing good practice is encouraged.
Living and Working Conditions:
Despite
the security concerns mentioned below, Nairobi is a good duty station
for families. It has good medical facilities. Recreational facilities,
schools and hotels are of international standards.
Sufficient housing
is available, as well as good banking facilities, unlimited access to
communication means, such as internet, telephone etc.
There is no malaria in Nairobi, but cholera, malaria and yellow fever occur in other parts of Kenya.
Security Considerations
Nairobi is in UN security level 6, but politically instigated demonstrations and riots may occur at any time.
General crime in Nairobi is high and like many other large cities. A high sense of vigilance and alertness is required.
Additional Qualifications
SkillsMD-Drafting
clinical notes, MD – Patient case management, TR-Training Design and
Material Preparation, TR-Training – Virtual and face to face, WB –
Ability to identify staff in distress and provide appropriate support,
WB – Application of trauma interventions in crisis situations, WB –
Coaching peer advisors, WB – Counselling, WB – Organizational Psychology
and/or Psychiatry, WB – Suicide risk assessment, WB-Treatment of
vulnerable/traumatized individuals
Education
- Bachelor
of Arts (BA): Clinical Psychology, Bachelor of Arts (BA): Counselling,
Bachelor of Arts (BA): Psychiatry, Bachelor of Arts (BA): Psychology,
Bachelor of Arts (BA): Psychotherapy, Bachelor of Arts (BA): Social Work
Certifications Mental Health – Other
Work Experience
Competencies
Accountability,
Analytical thinking, Change capability & adaptability, Client &
results orientation, Commitment to continuous learning, Communication,
Empowering & building trust, Judgement & decision making,
Organizational awareness, Planning & organizing, Teamwork &
collaboration
UNHCR Salary Calculator
https://icsc.un.org/Home/SalaryScales
Compendium
Additional Information
Functional clearance This position requires Functional Clearance
Go to our Homepage To Get Relevant Information.
Job Posting End Date June 3, 2024.
