Knowledge Management and Learning Senior Advisor at WaterAid International

Knowledge Management and Learning Senior Advisor at WaterAid International May 2024
Job Description
Knowledge Management and Learning Senior Advisor
Contract type: Permanent, Full time.
Location: WaterAid
is a global and equal opportunities employer. For practical and legal
reasons, the successful candidate must be based in and legally able to
work in any of the following country programmes:
Burkina Faso,
Ethiopia, Ghana, Kenya, Liberia, Mali, Mozambique, Nepal, Niger,
Nigeria, Rwanda, South Africa, Tanzania, Uganda, United Kingdom, and
Zambia

For the UK Location: we offer hybrid working: A
minimum of 40% of working time is spent face-to-face, in a WaterAid
office. For UK-based staff, WaterAid is located at Canary Wharf, London
and this will be your location and contract base.

Salary & Benefits:
Salaries and benefits for different countries will vary in line with
the successful candidate’s location and depending on experience. If
UK-based: £56,249 – £59,602 (depending on experience) or equivalent
established grade G salary and benefits in the country of employment.

About WaterAid:
Want
to use your skills in Climate and Environment to play a vital role in
making clean water, decent toilets and good hygiene normal for everyone
everywhere?
We need passionate,
creative and dedicated people. In return, you will be encouraged and
empowered to be yourself at your very best. Together, we will make a
bigger difference.

Join WaterAid as Knowledge Management and Learning Senior Advisor to
change normal for millions of people so they can unlock their potential,
break free from poverty and change their lives for good.

About the Team:
The
Knowledge Management and Learning Senior Advisor is an integral role
within the Knowledge Management & Learning (KM&L) team, situated
within the Programme Support and Knowledge Team (PSK) of the WaterAid
UK International Programmes Department (IPD).

IPD operates in 17
African and Asian countries. PSK is a diverse and motivated group of
20+ technical specialists and advisors, passionate about bringing
sustainable WASH to the world’s poorest and most marginalised people.
PSK leads and supports organisation-wide programme learning and
knowledge management, collating and disseminating programme knowledge
and facilitating knowledge exchange. The team provides technical
advisory expertise and fosters and supports internal and external
programme and technical partnerships and networks. The team also leads
on developing normative programme documents and standards and advise and
support the delivery of a programme capacity enhancement strategy. PSK
collaborates with many functions across the organisation including
policy, advocacy, campaigns, fundraising, communications, as well as
with WaterAid partners and collaborators.

About the Role:
The
Knowledge Management and Learning Senior Advisor drives the design and
implementation of WaterAid’s organisational programme learning and
knowledge management strategy. The senior advisor leads the development
of knowledge management tools, contribute to organisational processes
for collating and disseminating program knowledge, and the evolution of
knowledge exchange mechanisms. Additionally, lead the development of the
internal programme and policy knowledge library, ensuring comprehensive
access and collaborating on strategic knowledge communications.

The Senior advisor reports into the Knowledge Management and Learning Senior Manager and their key accountabilities will be:
Co-lead Programme Learning and knowledge management (approximately 50% of time)

• Co-lead
  the design and implementation of an organisational programme learning
  and knowledge management strategy (in alignment with the organisational
  research agenda led by GPAC and supported by PMER processes).
• Lead
  the development and implementation of knowledge management and learning
  strategies and tools to capture, organise, and disseminate programme
  learning within the organisation and externally
• Co-lead the development of organisational mechanisms for knowledge exchange and evolution of our approaches.
• Support
  and advise PSK team members to effectively document, use and share
  programme learning and design dissemination strategy and plans to
  promote thematic learning to the target audience(s).

Develop and promote effective Information Management (approximately 20%)

• Co-Lead
  the development of the internal programme and policy knowledge library,
  ensuring that it is comprehensive and easily accessible to relevant
  stakeholders.
• Work collaboratively with internal and external
  for strategic and knowledge communications, shaping and populating
  internal and external facing knowledge systems and building linkages for
  the same.
• Support internal and external communications teams
  for strategic and knowledge communications, shaping and populating
  external facing knowledge systems.

Lead the development of programme guidance and standards (approximately 10%)

• Lead
  the process and methods to develop and maintain WaterAid’s normative
  frameworks, standards and guidance materials for both internal and
  external audiences, coordinating with PSK’s and GPAC’s technical and
  policy leads. Lead an efficient yet collaborative approach that ensured
  these are developed built on the extensive knowledge and experience that
  exists across all levels of the federation.
• Support the
  dissemination of core normative programmatic documents and standards
  (frameworks, standards, guidelines, toolkits) through various platforms.

Support Programme Capacity Development (approximately 5% of time)

• Contribute
  to the development of the capacity strengthening strategy and ensure
  joined-up articulation of learning, knowledge management and capacity
  strengthening.
• Work with Capacity Strengthening Senior Advisor,
  to facilitate organisational mechanisms for knowledge exchange,
  learning and capacity-strengthening.

Support fundraising, external engagement, and communications (approximately 5% of time)

• Contribute
  to the organisation’s business development efforts by supporting donor
  engagement, intelligence gathering, and preparation of funding
  proposals.
• Provide technical input to specific strategic
  initiatives and programme design particularly on aspects of knowledge
  management and programme learning.

Contribute to team processes (approximately 10% of time)

• Provide
  support to any other relevant processes within the remit of Knowledge
  Management & Learning team as required as an active member of a
  small team.
• Support PSK annual planning, budgeting, and reporting processes

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About You:

• Proven
  experience in leading the design and implementation of organisational
  programme learning and knowledge management strategies.
• Strong
  knowledge management background with a track record of developing
  effective strategies and tools to capture, organize, and disseminate
  program learning.
• Experience in evolving knowledge exchange mechanisms and creating organizational mechanisms for knowledge evolution.
• Extensive experience in determining and implementing learning and knowledge sharing activities using empowering approaches.
• Ability to research, synthesise information, analyse its relevance and communicate it in accessible formats.
• Experience of designing, developing, and facilitating in-person and virtual meetings and workshops.
• Experience of developing and maintaining comprehensive and accessible knowledge libraries.
• Strong
  IT literacy skills, including designing and maintaining SharePoint or
  similar information management platforms; and using Microsoft 365 and
  other web based tools and platforms.
• Experience working in low and middle-income countries.
• Ability
  to communicate clearly and influence colleagues and peers; ability to
  work effectively across diverse groups and cultures.

Although not essential, we also prefer you to have:

• Working knowledge of one or more of WaterAid’s working languages (French, Portuguese and Spanish).
• Experience with information and nurturing of virtual communities of practices and networks.
• Experience in planning, monitoring and evaluating programmes of work.
• Experience in conducting and/or managing research.
• Sound knowledge of WASH and related development issues such as sustainability, rights and equality.

Closing date:
Applications will close one minute before midnight (UK time) on 9th June 2024. Availability for interview is required in the week of 24th June 2024 (first round) and in the week of 8th July 2024 (second round). The first round of interviews will be conducted online using Microsoft Teams.

How to Apply:
To
see the full job pack, please click ‘Apply’. Please apply by submitting
the following 3 items into one document in either Word Document or PDF
format:
Item 1: Your Cover Letter
Item 2: Your CV
Item 3: Short answers to the following three questions on a separate page. Please limit each answer to no more than 200 words.

• Q1. What are your top 3 skills/experience you feel meet the requirements of the role?
• Q2. What is your approach to providing technical advice and support?
• Q3. How is WASH related to the climate resilience of communities?

Please indicate your location and the right-to-work eligibility in your Cover letter.

Pre-employment screening:
To
apply for this post, you must be able to demonstrate your eligibility
to work in the respective country. All pre-employment checks will be
carried out according to the applicable laws in the respective
countries. All our UK-based vacancies require a basic Disclosure and
Barring Service (DBS) check to comply with our Safer Recruitment policy.

Our Commitment
Our People Promise:
We will work with passion and focus to ensure safe and sustainable
water, toilets and hygiene are available to everyone, everywhere.
WaterAid is a place of purpose – where people have a real commitment and
shared responsibility for the impact we have. We are a global community
with diverse backgrounds and perspectives, motivated by inspiring,
stimulating work. We are determined to put the wellbeing of our people
first, to be a place where people feel safe and able to contribute their
voice and truly live our values.

Equal opportunities:
We are an equal opportunity, disability-confident employer and are
dedicated to achieving the highest standards of diversity, equity and
inclusion. We welcome applications from people of all backgrounds,
beliefs, customs, traditions and ways of life. This includes, but is not
limited to, race, gender, disability, age, sexual orientation,
religion, national or social origin, health status, and economic or
social situation.
Go to our Homepage To Get Relevant Information.

Safeguarding:
We are also committed
to protecting everyone we come into contact with. We have a
zero-tolerance approach to abuse of power, privilege or trust across our
global work, and any form of inappropriate behaviour, discrimination,
abuse, bullying, harassment, or exploitation. Safeguarding the people
and communities we work with, our staff, volunteers and anyone working
on our behalf is our top priority, and we take our responsibilities
extremely seriously.