Insurance Specialist at VODACOM Plc Tanzania

VODACOM

Insurance Specialist
Insurance Specialist at VODACOM Plc May 2024
Posting Country: TZ
Full Time / Part Time: Full Time
Contract Type: Permanent
At
Vodacom, we’re working hard to build a better future. A more
connected, inclusive and sustainable world. As a dynamic global
community, it’s our human spirit, together with technology, that
empowers us to achieve this.

We challenge and innovate in order to connect people,
businesses, and communities across the world. Delighting our customers
and earning their loyalty drive us, and we experiment, learn fast and
get it done, together.
With us, you can be truly be yourself and
belong, share inspiration, embrace new opportunities, thrive, and make a
real difference.

What you’ll do
Role purpose:
• Develop and Drive on ground Insurance distribution strategy to ensure Growth target are met.
• Work with IT, and other M-Pesa teams; to support new products
developments, product upgrades, configuration changes, Change requests
and incidents.
• Overall accountability of VodaBima Customers Retention Strategy, churn management
• Develop and maintain good relationship with Insurance partners.
• Ensure VodaBima Platform fee are paid on time by Partners.
• Ensure claims are paid on time and improving customer satisfaction.

Key accountabilities:
• Develop and Drive a strategy to achieve maximum penetration and adoption of VodaBima Products & Services.
• Alignment with Product development team on new development and
sorting all the issuers that requires developments and enhancement.
• Perform competitor analysis and tactical initiatives to address the challenges.
• Perform frequent consumer Understanding activities and physical
visits to learn the behaviour and/or pain points of different customer
segments and provide key insights for development.
• Consistent monitoring of the churn, subscribers base, usage and propositions to ensure a healthy customer base.

Core competencies, knowledge and experience:
• Excellent analytical and logical reasoning skills translated from consumer insights
• Excellent communication skills
• Strong stakeholder management skills
• Ability to anticipate customer, competitor and market dynamics
• Able to challenge the status quo
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Must have technical/professional qualifications:
• Bachelor’s degree in risk management and insurance, Actuarial Science or its equivalent.
• She/he must have at least 3 years of working experience in insurance business.
• understanding of insurance laws and regulations of the country.
• Strong analytical skills and business acumen.
• Build and maintain relationship with key stakeholders in the value chain.
• Project management knowledge and experience would be advantageous.

Key performance indicators:
• Overall VodaBima Growth as per the company target
• Grow VodaBima Market and Value Share.
• Accurate and timely delivery of the execution plans specified on the calendar
• Quality of support and stakeholder alignment

Not a perfect fit?
Worried
that you don’t meet all the desired criteria exactly? At Vodafone we
are passionate about Inclusion for All and creating a workplace where
everyone can thrive, whatever their personal or professional background.
If you’re excited about this role but your experience doesn’t align
exactly with every part of the job description, we encourage you to
apply as you may be the right candidate for this role or another role,
and our recruitment team can help you see how your skills fit in.

What’s in it for you
We
want you to feel happy and fulfilled at work, without compromising the
other things in life that matter to you. There are lots of ways we
support this, including hybrid working and generous parental leave.
You’ll also get four Spirit Days a year to focus on your personal
development and wellbeing, plus a host of other great benefits too.

Who we are
You
may have already heard of Vodafone – We’re a leading Telecommunications
company in Europe and Africa. But what you might not know is that we
are continuously investing in new technologies to improve the lives of
millions of customers, businesses and people around the world, creating a
better future for everyone.

As part of our global family,
whether that’s Vodafone, Vodacom or _VOIS, you’ll feel a sense of pride
and purpose as you contribute to our culture of innovation. We pursue
equality of opportunity and inclusion for all candidates through our
employment policies and practices. We recognise and celebrate the
importance of diversity and inclusivity in our workspace and we do not
tolerate any form of discrimination especially related to but not
limited to race, colour, age, veteran status, gender identification,
sexual orientation, pregnancy, ethnicity, disability, religion,
political affiliation, trade union membership, nationality, indigenous
status, medical condition, HIV status, social origin, cultural
background, social, or marital status.

Together we can.
Vodafone
is committed to attracting, developing and retaining the very best
people by offering a motivating and inclusive workplace in which talent
is truly recognised and rewarded. We are committed to promoting
Inclusion for All with the belief that diversity plays an important role
in the success of our business. We actively encourage everyone to
consider becoming a part of our journey.