Client Relationship Manager at GardaWorld Limited

Client Relationship Manager, Tanzania
Client Relationship Manager at GardaWorld Limited April 2024
GardaWorld · Dar es-Salaam, Tanzania
About the job
Dar es salaam, Tanzania with regular travel to multiple locations across the country.
Contact and Cooperation
Internally: Regional Senior Leadership Team, Bid Support Team, Country Director, HODs.
Externally: Government authorities, clients, competitors

Job Summary
We
are seeking a highly motivated and experienced Business Development
Manager to oversee and enhance our existing client relationships within
the diplomatic, multinational, and extractive sectors. The ideal
candidate will have a strong background in the security and service
industry, with proven abilities in managing client relations, driving
business growth, and developing business opportunities. Candidates
should be well-connected globally within these sectors, with connections
in Tanzania seen as a significant added advantage .

This
position will work closely with other senior executives and business
unit leaders to maintain and expand business opportunities in Tanzania. Close
cooperation with the Extractive Services Director, Strategic Clients
Group for Sub-Saharan Africa, and Operations Director for Africa is
essential for aligning strategies and achieving sustainable growth.

Key Responsibilities

• Client
  Relationship Management: Serve as the primary contact for key clients
  in the diplomatic, multinational, and extractive sectors.
• Manage
  ongoing relationships and ensure continued client satisfaction through
  regular communication and proactive resolution of any issues.
• Business
  Development: Scout for new business opportunities within the security
  sector, developing and presenting strategic proposals to potential
  clients.
• Focus on expanding the company’s presence and increasing revenue through innovative business strategies.
• Strategic
  Planning: Work in partnership with senior management to create and
  implement strategic plans that align with the company’s goals for growth
  and client management.
• Utilize insights from market trends to guide the decision-making process.
• Market
  Analysis: Conduct thorough analysis of current market trends and the
  competitive landscape. Use this data to adjust business strategies
  accordingly and stay ahead in the industry.
• Team Collaboration:
  Lead and coordinate with various teams across the company to ensure that
  client needs are met with effective solutions.
• Promote a collaborative environment that aligns with business objectives and enhances team productivity.
• Upsell
  Opportunities: Identify and leverage opportunities to upsell additional
  services and solutions to existing clients, enhancing their security
  measures and improving overall client engagement and satisfaction.
• Corrective Action Planning: Develop and implement corrective action plans to address any client issues swiftly and effectively.
• Ensure all solutions align with company standards and client expectations, maintaining trust and reliability.
• SOP
  and Incident Management: Adhere to and regularly update Standard
  Operating Procedures and incident management protocols to ensure
  consistent and effective handling of security incidents as per the
  client and GardaWorld standards

Authority
In accordance with GardaWorld Tanzania Authority Matrix

Accountability
Accountable
to the Director, Strategic Clients and Country Director, Tanzania for
the responsibilities stated in this job description, monitored and
managed through the mid-year and annual performance review and supported
through the monitoring of their KPIs.

Qualifications & Experience

• A minimum of 10 years in the security sector delivering solutions inside and/or outside client organisations
• A minimum of 10 years operational experience in Africa and/or other complex operating environments
• Prior experience of working within Oil and Gas, Mining diplomatic institutions and Government sectors a distinct advantage
• Experience identifying and exploiting new business opportunities an advantage.
• Experience developing and presenting commercial proposals to clients an advantage.
• Prior budget management experience essential. 

MODE OF APPLICATION