Campaigns Operations & Execution Specialist at VODACOM Plc

VODACOM

Campaigns Operations & Execution Specialist
Campaigns Operations & Execution Specialist at VODACOM Plc April 2024
What you’ll do
Role purpose:
• Implement and execute a
customer value management strategy to maximize customer lifetime value
and the contribution of the customer base to overall services revenue.
Lead business transformation to embed CVM and data driven
decision-making principles in areas impacting customers’ satisfaction
and profitability.

Commercial delivery:
• Manage the
implementation of all CVM campaigns e.g. upsell voice customers to
bigger voice bundles, cross-sell data bundles into the voice base,
inactivity and churn management campaigns, real-time contextual trigger
campaigns etc.

Key accountabilities and decision ownership
• Collaborate with product owners and other stakeholders for gathering
requirements and translating them into campaigns after doing a
feasibility check and preparation of business requirement specification
(BRS)
• Campaign configuration, User
Acceptance Testing(UAT), business rules validation, prioritization,
launch & post launch monitoring

Reporting:
• Support the availability of data for reporting of CVM campaigns and initiatives performance.
• Do regular review of campaign platform, capabilities, integrations,
and channels with technical/business teams to give recommendation on
future enhancements and improvements to support business needs.
•
Implement and manage a holistic blueprint for campaign management &
fulfilment by scoping out the data-mart layer all the way to the
fulfilment layer.
• Integrate output through campaign management,
charging and fulfilment platforms, by translating CVM objectives to IT /
Technical teams.

Key performance indicators :
• Timely availability of data for reporting of CVM campaigns and initiatives performance.
• Below the line Product performance management
• Stakeholder alignment and quality of support
Read Also:

• NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2024 (1,475 POSTS)

• CHECK SCHOLARSHIPS OPPORTUNITIES TO STUDY ABROAD CLICK HERE!
• Download Your National ID (NIDA) Number  Here | Download NAMBA NA KITAMBULISHO CHAKO CHA NIDA. BONYEZA HAPA! 
• PAST PAPERS ZA DARASA LA 7 MPAKA FORM SIX | NECTA AND MOCK EXAMS 1988 – 2019. CLICK HERE! 
• Free
  CV Writing and Download, Cover/Job Application Letters, Interview
  Questions and It’s Best Answers plus Examples. Click Here!

Core competencies, knowledge and experience
• Excellent business acumen and understanding of the role of the capability in contributing to business value
• Strong data analytics experience
• Strong stakeholder management skills
• Ability to anticipate customer, competitor and market dynamics
• Systemic problem solver adept at implementing solutions to solve root cause of problems

Must have technical/professional qualifications:
• University Degree in degree in Business administration, Computer Engineering/Science, IT or related fields
• Outstanding systems integration skills, understanding customer data(data-mart) and systems integration in campaign platform
• Strong SQL skills with experience in relational OLTP database models (OLAP is a plus)
• Prior experience of telecom industry is a bonus.

Not a perfect fit?
Worried
that you don’t meet all the desired criteria exactly? At Vodafone we
are passionate about Inclusion for All and creating a workplace where
everyone can thrive, whatever their personal or professional background.
If you’re excited about this role but your experience doesn’t align
exactly with every part of the job description, we encourage you to
apply as you may be the right candidate for this role or another role,
and our recruitment team can help you see how your skills fit in.

What’s in it for you
We
want you to feel happy and fulfilled at work, without compromising the
other things in life that matter to you. There are lots of ways we
support this, including hybrid working and generous parental leave.
You’ll also get four Spirit Days a year to focus on your personal
development and wellbeing, plus a host of other great benefits too.

Who we are
You
may have already heard of Vodafone – We’re a leading Telecommunications
company in Europe and Africa. But what you might not know is that we
are continuously investing in new technologies to improve the lives of
millions of customers, businesses and people around the world, creating a
better future for everyone.

As part of our global family,
whether that’s Vodafone, Vodacom or _VOIS, you’ll feel a sense of pride
and purpose as you contribute to our culture of innovation. We pursue
equality of opportunity and inclusion for all candidates through our
employment policies and practices. We recognise and celebrate the
importance of diversity and inclusivity in our workspace and we do not
tolerate any form of discrimination especially related to but not
limited to race, colour, age, veteran status, gender identification,
sexual orientation, pregnancy, ethnicity, disability, religion,
political affiliation, trade union membership, nationality, indigenous
status, medical condition, HIV status, social origin, cultural
background, social, or marital status.

Together we can.
Vodafone
is committed to attracting, developing and retaining the very best
people by offering a motivating and inclusive workplace in which talent
is truly recognised and rewarded. We are committed to promoting
Inclusion for All with the belief that diversity plays an important role
in the success of our business. We actively encourage everyone to
consider becoming a part of our journey.