ICT and Digital Solution Coordinator at CARE Tanzania

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ICT and Digital Solution Coordinator
ICT and Digital Solution Coordinator at CARE Tanzania April 2024
EMPLOYMENT OPPORTUNITY
ORGANIZATIONAL BACKGROUND:
CARE is
a leading humanitarian organization dedicated to fighting poverty and
social injustice and places a particular emphasis on women and girls,
their dignity and empowerment to lead their communities out of poverty.
CARE began working in Tanzania since April 1994, in response to the
crisis in Rwanda and the subsequent influx of refugees into the Kagera
Region of North-western Tanzania. Over the subsequent years, CARE
Tanzania developed innovative education, health, microfinance, and
environmental programs across most regions of the country. In Tanzania
CARE works with the Government both in mainland and Zanzibar and other
stakeholders to transform communities and ensure financial inclusion and
independence, health and nutrition, climate-smart development
resilience, especially for women and girls.

CARE Tanzania seeks
to recruit a self-motivated, results driven, dynamic, suitably
qualified, competent and dedicated Tanzanian to fill the ICT and Digital
Solutions Coordinator position.

POSITION TITLE: ICT and Digital Solution Coordinator
REPORTS TO: Director of Administration and Operations
LOCATION: Dar-es-salaam
JOB SUMMARY
The
ICT digital Solution Coordinator ensures that the function continuously
delivers ICT services as agreed with internal and external clients in
time and within budget. The position provides operational leadership for
all the ICT management functions and influences use of technology as a
strategic tool for project performance to help CARE Tanzania achieves
its objective. The position ensures that CARE operations in all offices
are technologically secure, provides privacy and transparency in the use
of the data collected and stored in CARE managed (on-line) systems and
in devices.

The ICT and Digital Solutions Coordinator works
within the CUSA ICT team driving the use of technology in the
organization, providing effective IT systems, helping develop and
implement IT standards and policies, and providing technology support
and solutions to meet the needs of the organization.The
position will manage the technology infrastructure for the Country
Office including the management of software applications and hardware
infrastructure that support ICT operations. The position is required to
ensure that all users always have access to all ICT productivity tools
available for their use.

The ICT digital Solutions Coordinator
works closely with both Program Support and Program staff in the country
office and Eastern, Central and Southern Africa (ECSA) Regional Support
office in Nairobi to achieve the strategic and operational goals of the
organization.

KEY RESPONSIBILITIES AND TASKS
As part
of ICT and Digital Solutions Coordinator’s job, s/he is required to
ensure that all users have always access to all ICT productivity tools
available for their use. Other duties include: –

• CARE
  offices operate smoothly: ICT infrastructure and equipment meet agreed
  targets, ICT services are effectively and efficiently delivered, in
  supporting the timely and cost-effective implementation of CAREs
  programs.
• ICT property and asset management installation and
  maintenance: ICT hardware, software and peripheral component are timely
  available for effective usage; CARE continuously reduces the ICT costs
  and manages its ICT properties and ICT assets efficient and effective
  without jeopardizing the agreed service levels.
• Systems
  Administration and User Account Management: CARE staff can access CAREs
  network systems according to CARE’s policies and procedures.
• Data storage, backup plan and recovery procedures: CARE has continuous access to safely stored, reliable and up to date data.
• Helpdesk services: CARE staff are continuously supported to always use the systems.
• Capacity
  building services: CARE staff use key ICT network systems, programs and
  applications functionalities effective and efficient to enhance value
  for money.
• Inform management on website statistics: usage and traffic levels.
• Compile data and prepare quarterly/annual report on Carbon Footprint.
• Compile survey data and summarize results.
• Timely preparation of ICT management reports and all required ad-hoc reports (e.g. to comply with audit demands)
• Ensure
  program staff understands the breadth and depth of ICT opportunities
  for enhancing their projects) input, output, outcome, impact and cost-
  effectiveness.
• Provide technical advice to the programme teams
  on tools and technologies (ICT4D) that can be adapted to improve and
  increase impact in programming.
• Support project transformation to digital approaches (when conducting and implementing field work)
• Ensure
  all project data is centralized, secured and protected, improve data
  preservation, consistency and agility in order to bring cost effective
  and yet impactful programming.
• Provide technical advice to the
  programme teams on tools and technologies (ICT4D) that can be adapted to
  improve and increase impact in programming.
• Procured ICT goods
  and services meet agreed targets and procurement services are
  effectively and efficiently delivered, in supporting the timely and
  cost-effective implementation of CAREs programs.
• Ensure the ICT
  related goods and services procurement plans and additional procurement
  requests meet the agreed quality criteria and are timely delivered.
• Ensure ICT items and services are procured in time and in line with the organization’s requirements and agreements.
• Ensure timely contracting for ICT related services such as hosting of websites.
• Ensure
  timely payment of bills of ICT related services (internet, licences
  etc.) Ensure all ICT and digital related contracts, MoU and Agreements
  are legally sound.
• Perform data backup according to disaster recovery plan and procedures.
• On timely basis test-run disaster recovery plan
• Make
  users aware of different backup and restoration procedures and give
  appropriate guidance to first time users of backup devices.
• Administer secure data backups to a central repository.
• Managing users access to the shared storage through access controls on Active Directory
• Setup users access to the shared storage through access controls in Active Directory
• CAREs on-line and digital presentation of information confirms/increases its image of meeting high standards.
• Ensure
  that information is continuously available and easily and fast
  accessible from up-to-date commonly used electronic devices as per the
  ICT standards.
• Ensure received content is timely published through the website.
• CAREs website is continuously available and easily and fast accessible from up-to-date commonly used electronic devices.
• Continuously enhance the website user experience, within budget limits, by applying emerging technologies and services.
• Ensure the web server is running efficiently and securely.
• Provides
  technical support to Human Resources, Finance, MEAL, Administration and
  other departments in managing the web-based systems/tools for
  day-to-day operations.
• Support users to run scheduled reports and create reports as needed.
• Keep an up-to-date copy of the in-country service catalogue.
• Plan,
  organize, direct, control and coordinate with external vendors to
  implement ICT projects and meet ICT project milestones, objectives and
  deliverables within agreed timeframes and budgets.
• Perform Other Duties as Assigned by the supervisor.

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EDUCATION QUALIFICATIONS:

• Bachelor of Science in Computer Science/Information Technology or its equivalent
• Network Certifications – (Networking Essentials, N+), Comptia A+ certification.
• User Administration – Microsoft Intune, Okta Administration.
• Certification in Microsoft Certified Systems Engineer (MCSE)
• Cisco
  Certified Network Associate (CCNA) certification and knowledge of IT
  Service management frameworks like Information Technology Infrastructure
  Library (ITIL) will be an added advantage.

EXPERIENCE AND SKILLS:

• Minimum Five (5) years relevant experience within the ICT technical field
• Minimum 4 year’s experience of hands-on knowledge of CISCO network devices
• Minimum 4 year’s experience in Administration, setup and troubleshooting in network environment, including multiple networks.
• Previous
  experience in the administration of Windows Server Office 365 Support
  Skills, including license management, Outlook, Teams, SharePoint, and
  OneDrive setup.
• Experience or knowledge of VLANs monitoring and
  management; Knowledge of bandwidth monitoring and management; Wireless
  networking; Troubleshooting technical problems and ensuring availability
  of network resources.
• Experience and knowledge of Web-based and Mobile application solutions.
• Minimum
  4 years’ experience working with Administration of Integrated Financial
  Information system, Payroll system and Human Resources Management
  Information System
• Minimum 4 years’ experience implementing ICT4D in programming.
• Experience working with culturally diverse team and supporting geographically dispersed teams.

TECHNICAL COMPETENCIES:

• Excellent knowledge of Information and Communication technology at
  least Microsoft Windows 2012 server, Microsoft Azure including
  experience in best practice monitoring, troubleshooting and resolving
  problems.
• At least Microsoft Office 2019; Software and hardware installation and troubleshooting.
• Excellent knowledge of SharePoint and OneDrive.
• Have
  knowledge in software programming (HTML, CSS, PHP, JavaScript, ASP),
  DBMS (MSSQL Server and MySQL and graphics as well as CMS
• Strong IT related project management with experience in Agile
• Ability to build relationships with a range of technical and non-technical stakeholders.
• Analytical skills and problem-solving skills.
• Be creative and imaginative.
• Be able to adapt, learn and pick up new techniques.
• Understand international web standards, cybersecurity, Internet applications and protocols.
• Excellent
  written and oral communication skills, with a fluent writing style and
  good knowledge and practical use of both English and Kiswahili

MODE OF APPLICATIONS:
Only
a letter of application and updated CV including names of at least 3
reputable referees from previous jobs (preferable line Managers) with
reliable contacts should be sent by email to Human Resources Department TZAHumanResourcesDepartment@care.org by CoB, 19th April 2024 at 1700hrs.
The applicants should clearly state the Job title applied for in the
subject line of the email. Only shortlisted applicants will be
contacted.

CARE is an equal opportunity employer promoting
gender, equity and diversity. Female and people with disability
candidates are strongly encouraged to apply. Our selection process
reflects our commitment to the protection of children and vulnerable
adults from abuse.
Go to our Homepage To Get Relevant Information.